Privacy Policy

1. Who we are

KitchenPro is operated by Kitchen Professionals Pty Ltd. Our business address is 84 Priam Street, Chester Hill, NSW 2162, AU. You can contact us by email at support@kitchenpropty.com or by phone on +61 2 9644 1800.

2. What personal information we collect

We may collect personal information reasonably necessary to run our business, including your name, billing and shipping address, phone number, email address, order details, enquiry history, warranty information, and any other information you give us when you contact us, place an order, or sign up to receive updates.

We may also collect technical information such as your IP address, browser type, device information, on-site behaviour, cookie identifiers, and referral source when you use the KitchenPro website.

3. How we collect information

We generally collect information directly from you when you make a purchase, add items to cart, fill in a contact form, request support, subscribe to marketing, or otherwise interact with our website.

We may also receive information from payment providers, delivery partners, analytics providers, fraud prevention services, and marketing platforms where that is reasonably necessary for order fulfilment, security, or business administration.

4. Why we use personal information

We use personal information to process orders, arrange delivery, answer enquiries, manage returns and warranty requests, detect and reduce fraud, improve the website, send service communications, and where permitted by law send direct marketing about KitchenPro products and offers.

5. Legal basis for processing (EEA individuals)

If you are located in the European Economic Area, we process your personal data on the following legal bases under the GDPR:

• Performance of a contract: to process orders, arrange delivery, and manage returns.
• Legitimate interests: to improve our website, detect fraud, and administer our business, where those interests are not overridden by your rights.
• Consent: where you opt in to marketing communications. You may withdraw consent at any time.
• Legal obligation: where processing is required to comply with applicable law.

6. Disclosure of information

We may disclose personal information to service providers who help us operate the website and our business, including payment gateways, fulfilment partners, couriers, website hosts, analytics services, professional advisers, customer support tools, and technology providers.

Payments are intended to be processed using Stripe-compatible infrastructure. Where payment processing is active, the payment provider receives the details required to authorise and settle a transaction. We do not intentionally store full payment card numbers on our own systems.

We may also disclose information where required or authorised by law, including to regulators, law enforcement, courts, or dispute resolution bodies.

7. International data transfers

KitchenPro is based in Australia, which the European Commission has not recognised as providing an adequate level of data protection. Where we transfer personal data from the EEA to Australia or other countries, we rely on appropriate safeguards such as Standard Contractual Clauses approved by the European Commission, or your explicit consent to the transfer.

8. Overseas recipients

Some third-party providers may store or process information outside Australia. Where this occurs, we take reasonable steps to work with providers that protect personal information in a way that is consistent with Australian privacy obligations.

9. Direct marketing

If you opt in or if permitted by law, we may send marketing emails about new products, promotions, and content related to KitchenPro. You can opt out at any time using the unsubscribe link in the message or by contacting us directly.

11. Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. We retain information only for as long as needed for business, legal, taxation, support, and dispute resolution purposes, then destroy or de-identify it where appropriate.

12. Access, correction, and complaints

You may request access to personal information we hold about you, or ask us to correct information that is inaccurate, incomplete, or out of date. To make a request or raise a privacy concern, contact us at support@kitchenpropty.com.

If you are not satisfied with our response, you may be able to complain to the Office of the Australian Information Commissioner.

13. Additional rights for EEA individuals

If you are located in the European Economic Area, you have the following additional rights under the GDPR:

• Right of access: request a copy of the personal data we hold about you.
• Right to rectification: ask us to correct inaccurate or incomplete data.
• Right to erasure: request deletion of your personal data where there is no compelling reason for its continued processing.
• Right to restrict processing: ask us to limit how we use your data in certain circumstances.
• Right to data portability: receive your personal data in a structured, commonly used, machine-readable format.
• Right to object: object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent: where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at support@kitchenpropty.com. We will respond within 30 days.

If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority. For individuals in Spain, this is the Agencia Española de Protección de Datos (AEPD) at www.aepd.es.

14. Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page with the revised update date.